24/7 multilingual support system providing instant assistance to beneficiaries through chat, voice, and video, resolving issues before they cause coverage gaps.
LIVE SUPPORT STATUS
342
Agents Online
Provides real-time answers to coverage questions, helps with form completion, and resolves technical issues immediately.
Seamlessly transfers complex cases to human specialists while maintaining full context and conversation history.
AI trained on thousands of successful interactions to provide compassionate, culturally sensitive assistance.
Most popular channel
For complex issues
For document help
Breaking language barriers
Patient connects via preferred channel, AI authenticates identity and pulls up complete history in under 3 seconds.
AI analyzes request, current coverage status, and past interactions to provide personalized assistance.
Provides step-by-step guidance, answers questions, helps complete tasks, or schedules appointments as needed.
If AI can't resolve, warm transfers to human specialist with full context, saving patient from repeating information.
Schedules check-ins, sends helpful resources, and ensures issue was fully resolved to patient satisfaction.
First Response
< 30s
Resolution Rate
94%
CSAT Score
4.8/5
Escalation Rate
6%
Maria R.
Help uploading pay stub
2 min ago
John S.
Coverage verification
5 min ago
Li W.
Language assistance needed
8 min ago
Sarah J.
Renewal form questions
12 min ago
Zendesk
Intercom
Salesforce Service Cloud
Twilio Flex
Amazon Connect
Genesys Cloud
Microsoft Teams
Slack