Cookie Policy
Effective Date: January 1, 2025
Last Updated: December 15, 2024
This Cookie Policy explains how HeyMedicaid ("we," "us," or "our") uses cookies and similar tracking technologies when you use our mobile application, website, and related services. As a healthcare platform handling sensitive medical information, we prioritize your privacy and only use essential cookies necessary for security and functionality.
Cookies are small text files that are placed on your device when you visit a website or use a mobile application. They help us recognize your device, maintain your session, and ensure the security of your health information.
In the context of HeyMedicaid, we primarily use cookies to maintain secure sessions while you access your Medicaid benefits and health information. We do NOT use cookies for advertising or to track your behavior across other websites.
Essential Cookies (Always Active)
These cookies are strictly necessary for HeyMedicaid to function properly and securely. They cannot be disabled without losing access to our services.
Functionality Cookies (Optional)
These cookies enhance your experience but are not essential. You can disable them, though some features may become unavailable.
Analytics Cookies (Optional)
Help us understand how users interact with HeyMedicaid to improve our services. All analytics data is anonymized and never includes PHI.
Your Privacy is Protected: HeyMedicaid does NOT use:
HeyMedicaid integrates with certain third-party services that are essential for providing healthcare services. These services may set their own cookies:
| Service | Purpose | Cookie Type |
|---|---|---|
| AWS CloudFront | Content delivery and security | Essential |
| Stripe | Secure payment processing (copays) | Essential |
| Twilio | SMS verification and notifications | Essential |
| Google reCAPTCHA | Bot prevention and security | Essential |
Note: All third-party services we use are HIPAA-compliant and have signed Business Associate Agreements.
The HeyMedicaid mobile app uses similar technologies to cookies:
Device Identifiers
We use device IDs to maintain secure sessions and prevent unauthorized access. These identifiers are encrypted and never shared with third parties.
Local Storage
We store certain information locally on your device for offline access to critical health information, such as your medication list and emergency contacts.
Biometric Data
If you enable biometric authentication (Face ID/Touch ID), this data is stored securely on your device and never transmitted to our servers.
You have control over which cookies you accept:
Browser Settings
Most browsers allow you to refuse or delete cookies. Please note that blocking essential cookies will prevent you from accessing HeyMedicaid services. Consult your browser's help documentation for instructions.
Mobile App Settings
In the HeyMedicaid app, go to Settings → Privacy → Cookie Preferences to manage your choices for optional cookies. Essential cookies cannot be disabled.
Do Not Track
HeyMedicaid respects Do Not Track (DNT) browser settings. When DNT is enabled, we only use essential cookies required for security and functionality.
Cookie Preference Center
Manage your cookie preferences directly from this page
We may update this Cookie Policy to reflect changes in our practices or legal requirements. When we make material changes, we will notify you through the app or by email. The "Last Updated" date at the top of this policy indicates when it was last revised.
If you have questions about our use of cookies or other tracking technologies, please contact our Privacy Team:
Email: privacy@heymedicaid.com
Phone: 1-800-MEDICAID
Mail: HeyMedicaid, Inc., Attn: Privacy Team, PO Box 1234, San Francisco, CA 94102