Multi-channel communication system that contacts at-risk beneficiaries through SMS, phone calls, and emails in their preferred language to prevent coverage lapses.
CHANNEL PERFORMANCE
SMS
89%
Phone
76%
62%
Orchestrates outreach across SMS, voice calls, emails, and WhatsApp based on patient preferences and contact success rates.
Automatically detects and communicates in patient's preferred language with culturally appropriate messaging.
Tailors message content, timing, and frequency based on patient demographics, history, and response patterns.
Primary channel with highest engagement
AI-powered conversational outreach
Detailed information delivery
High engagement messaging
AI determines best contact times based on historical response rates, avoiding early mornings, late nights, and cultural/religious observances.
Starts with least intrusive (SMS), escalates to phone calls if no response within 48 hours, follows up with email for documentation.
With consent, includes authorized family members or caregivers in outreach to improve response rates.
Messages are culturally adapted beyond translation, considering health literacy levels and cultural sensitivities.
Today's Activity
SMS Sent
Calls Made
Responses
Response Rate by Language
English
85%
Spanish
78%
Mandarin
71%
Twilio
SendGrid
Amazon Connect
WhatsApp Business API
Google Cloud Translation
Microsoft Azure Speech
Salesforce Marketing Cloud
HubSpot